Go through our privacy and repair policy before you opt for our services.
(1) You hear by giving positive content to all the privacy policy and repair policy terms and agree to it. If you disagree with any of these statements then you may leave the website and thus you will not be allowed to continue with our services. These terms apply to the one using our website.
(2) The company shall not be responsible for undertaking the repairing of the device that falls under the warranty period. Therefore it is advised to the customer to get in touch with the Dell Authorized service center, Dell Authorised service center, Dell care, Authorised Dell Service Center if the warranty of the device is not expired. We do not take charge of the repair of in-warranty products.
(3) When it comes to software installation we are dedicated to installing 100% genuine software and we strictly avoid pirated software. You must own a licensed copy of the software that you wish to use. Our company is legally allowed to install open source or trial versions of the software.
(4) The company is strictly bound to customer approval in all forms. Therefore we do not remove or alter any part of the device without customer approval. It is therefore advised to the customer to note down the device's serial number wherever applicable. The company shall not be responsible for any dispute that may arise.
(5) The customer will be solely responsible for any data on the device. The company neither accesses the customer data nor takes any backup in any case. The company is bound to take customer permission before accessing the data upon sharing login credentials by the customer. The customer is only responsible to take the entire backup of the data before giving the device for repair. The companies are not responsible for any data laws in the repair process and will not be bound to pay any compensation of any form in case of data loss.
(6) After the successful recovery of the data from the customer’s hard disc, the local data from our device is deleted in front of the customer. The company shall not be held responsible in case of any data leak if the customer has provided the hard disc to another vendor before giving it for data recovery. Such cases must be informed by the customers beforehand and no compensation of any kind for the same will be entertained at any cost.
(7) The customer must take complete charge of the software and its related data in the device. The customer must back up all the data before giving it for repair and the company will not be responsible in any case of data infringement. Our technicians are strictly bound to handle the customer data only if they have permission from the customer.
(8) The charges mentioned on the website are for the services only. They do not include the cost of replacement parts or spare parts or warranty or guarantee or consumables of any form. The charges mentioned on the website are standard and can be altered depending on the repair service and the device.
(9) If during the diagnosis, it is found that further changes or troubleshooting might lead to the device's death, then the customer must approve to proceed ahead in the written format. The customer has complete authority to cancel or continue the repair at their own risk. The company shall not be held responsible for any further damage after the customer's approval.
